DESIGN LEADER • HUMAN-CENTERED AI • SERVICE DESIGN

People at the center. Everything else in orbit.

I connect human needs with the business, technology, data, and AI systems around them, then lead teams to build what doesn't exist yet. Whatever the industry, the goal is the same: less cognitive load and busy-work, more time for what matters. 

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20+ years across healthcare, government, consumer products and startups

A diagram with People at the center, surrounded by six areas in orbit: workflows and services, technology and AI, data and trust, business and operations, research and insight, and teams and culture

A Selection of Case Studies

AI evaluation · Prototyping 

Scenario UAT Cards

A testing method I designed and built to capture people's real-time impressions of an AI assistant, scalable from 10 testers to 100+. 

Read Case Study

AI evaluation · Prototyping 

Scenario UAT Cards

A testing method I designed and built to capture people's real-time impressions of an AI assistant, scalable from 10 testers to 100+. 

Read Case Study

AI evaluation · Prototyping 

Scenario UAT Cards

A testing method I designed and built to capture people's real-time impressions of an AI assistant, scalable from 10 testers to 100+. 

Read Use Case

AI evaluation · Prototyping 

Scenario UAT Cards

A testing method I designed and built to capture people's real-time impressions of an AI assistant, scalable from 10 testers to 100+. 

Read Use Case

AI evaluation · Prototyping 

Scenario UAT Cards

A testing method I designed and built to capture people's real-time impressions of an AI assistant, scalable from 10 testers to 100+. 

Read Use Case

AI evaluation · Prototyping 

Scenario UAT Cards

A testing method I designed and built to capture people's real-time impressions of an AI assistant, scalable from 10 testers to 100+. 

Read Use Case

AI evaluation · Prototyping 

Scenario UAT Cards

A testing method I designed and built to capture people's real-time impressions of an AI assistant, scalable from 10 testers to 100+. 

Read Use Case

Discovery

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Analysis

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Strategy Design

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Discovery · Analysis · Strategy Design ·

Structured Precision, Every Step

  • Geometric drawing of an outline square with sections divided by vertical, horizontal, and diagonal lines.

    Discovery

    We initiate each engagement with a focused discovery phase.

  • Geometric drawing of an outline square with sections divided by vertical, horizontal, and half circle lines.

    Analysis

    Collected data is subjected to rigorous quantitative and qualitative analysis.

  • Geometric drawing of an outline square with sections divided by vertical, horizontal, and circle lines.

    Strategy Design

    Insights inform a tailored strategy that addresses defined goals.

  • Geometric drawing of an outline square with sections divided by vertical, horizontal, and diagonal lines.

    Implementation

    Approved strategies transition to implementation under disciplined governance.

Technology Integration

Our team applies a systematic series of phases, ensuring each engagement advances logically from initial insight to final evaluation while maintaining full transparency.

  • “Their strategic framework aligned our disparate processes and produced measurable gains within one quarter.”

    -- Former Customer

  • “We observed immediate efficiency improvements after the implementation plan was executed precisely as outlined.”

    -- Valued Client

  • “Clear communication and rigorous analysis distinguished the team from prior vendors we engaged.”

    -- Procurement Lead

Flexibility

Self-service modifications empower clients to adjust meeting times within defined parameters without disrupting resource allocation.